Order failure email notifications do not include order # or items on order which is an issue for companies who have several users placing orders online. By the time the order fails, no one has any idea which order it was or who to contact to replace the order (or even if we knew all that, still don't know which items are on the original order that needs to be replaced)
Thanks Olivia for the idea, we will look into it and will get back in case of more details required.