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Status Review Done
Product CX1 CIMM2
Created by Olivia White
Created on Jan 24, 2024

More insight into why orders fail

Order failure email notifications do not include order # or items on order which is an issue for companies who have several users placing orders online. By the time the order fails, no one has any idea which order it was or who to contact to replace the order (or even if we knew all that, still don't know which items are on the original order that needs to be replaced)

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    Ankit Gupta
    Feb 12, 2024

    Thanks Olivia for the idea, we will look into it and will get back in case of more details required.