For those customers using the Sales Rep feature, eComm users set up in CIMM with either the Sales Rep or Sales Admin role often will place eCommerce orders on behalf of those customers. When those orders are entered, they should be included on the email notification that is sent for the order. Or, there should be a standard option to allow each company to decide if these Sales Rep/Admin users should be included on notification related to the orders they place.
Currently, the Sales Rep/Admin are not included in these notifications and we're charging custom work to get them included.