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Unilog CX1 Platform Product Ideas Portal

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Status Promoted to Product Backlog
Product CX1 CIMM2
Created by Ankit Gupta
Created on Nov 13, 2023

Order level customer feedback mechanism

  1. ability to embed order feedback with thank you email post order fulfilment

  2. use-case: it can even have store level rating, and deeper analytics like which store is performing better, which orders with specific items are not giving good fulfilment experience, which order type is performing good like BOPIS, ship-to-store etc.

  3. Both objective and subjective survey/feedback

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