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Unilog CX1 Platform Product Ideas Portal

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Status Promoted to Product Backlog
Product CX1 CIMM2
Created by Ankit Gupta
Created on Oct 23, 2023

AI use-cases

  1. SEO-AI to remove duplicates, generate meta tags/descriptions, 301 re-directs

    1. create PIM>product master>manufacturer description+meta description

  2. Do customer segmentation

  3. Knowledge management: use JIRA tickets knowledge to provide solution to customer defects

  4. Loyalty-AI recommendation, content

  5. set customer specific static pages based on their purchase history

  6. reduce development time

  7. secure checkout for the credit card payments

  8. Image recommendation for the items which don't have images

  9. Live-chat, text inquiry, social inquiry

    1. IMS seen trend of customers moving from Phone to live-chat for invoices and order status

  10. churn analysis: engagement analysis based on customer life-time to short term behaiour incase the customer is on the verge of churn

meldridge@jerryshore.com and Michael J. Slaboszewski <mslaboszewski@porterpipe.com> are happy to be part of AI user-group

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